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Mobile answerphone security notifications for remote access

bananasareblue
Explorer

Hello EE Community

My EE mobile answerphone is protected by a PIN.  However, I am concerned about unauthorised remote access to my voicemail box.

 My request: I want to receive an immediate SMS notification from EE if someone attempts to access my voicemail remotely or if the PIN is altered. 

Current situation:

  • I have checked both the Account Settings and tried to navigate through the Voicemail settings but cannot find the option for security alerts
  • I prefer SMS over email alerts because using a third-party email provider introduces an additional point of failure for my security chain.

Questions:

  1. Does this feature exist in the EE app, voicemail, or account settings?
  2. If not, is there a dedicated channel to submit this as a feature request to the product team? 

Thank you for your help in keeping my communications secure.

Best wishes, Pascal

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

From the voicemail menu, option 3 ("personal options") > option 4 "remote access alerts" provides this functionality.

View solution in original post

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

From the voicemail menu, option 3 ("personal options") > option 4 "remote access alerts" provides this functionality.

Thank you so much for your incredibly quick response!  The solution you shared worked perfectly.
I truly appreciate you helping to keep our communications secure; it makes all the difference.

Best wishes, Pascal

P.S. For your amusement only, it is possible that Pascal stands for Private & Secure Communication Anonymous Lifeform.
That may be a story for another time.
Be well.