Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Switching from 3 mobile to EE for my iphone

I had to switch my 3 mobile provider due to poor coverage in post code area PH10. I decided EE would bee a good option. 2 hours on the phone with EE and still not possible for them to provide e-sim. Really bad experience. Outcome is they can prov...

Resolved! Mobile answerphone security notifications for remote access

Hello EE CommunityMy EE mobile answerphone is protected by a PIN. However, I am concerned about unauthorised remote access to my voicemail box. My request: I want to receive an immediate SMS notification from EE if someone attempts to access my voic...

Resolved! Need to speak to a human

Cannot speak to a person. Going around in circles in an automated system. After calling 150 on the phone I want to change my number, I cannot figure a way to speak to customer services human staff. All I get is a text, with no outlet or choice to cha...

Where do I find details for "extra charges" on my bill?

Hi – where do I find the details of what my extra charges are?This months I’ve got £39 extra charges which I guess are from travel abroad, but I am really careful NEVER to use EE services and always use e-sims so I’m just wondering what exactly these...

Resolved! Unfair Sales tactics and poor " executive" complaint handling.

Hi all, i had an interaction today with the executive complaints team, it was fast ill gvie them that yet they didnt address 90 percent of my complaint... just wondering if this is normal for others? Also if anyone is interested in coming together in...

Roaming

Hi how can I add roaming to my account, I’m in Sri Lanka. Please help me to activate my data roaming. Thank you

How To Extend Ring Time Before A Call Diverts To Voicemail [Verified Way]

Hi guys:This is to help anyone (like me) who needs to extend ring time before a call diverts to voicemail.First, i am going to suggest updating your android phone with the latest android system updateEE recommend android system update (for various lo...

Recent transfer to EE no incoming calls

Hi,Recently transferred from another provider (ESIM) on 25/07/2026, I can see my number is on the system however I do not have any services yet, no incoming calls and no access to my data plan.Any suggestionsRgsDavid

Resolved! Contact EE by email

HiyaCan you let me know how to contact EE when I can't use my phone please? I dropped my phone yesterday and the screen is now full of purple and black 'splodges'. I can't see it to be able to call anyone.

Resolved! Time limits on phone calls

Calls keep being dropped during long conversations. Is there a time restriction on my phone.