Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Returned from europe

Just returned from majorca , didnt have a service out there for 9 days left i was on a contract , just returned and its telling me to top up 臘‍

Being Charged for Emojis in a Text Message.

On looking at my bill there are higher than normal charges, there was one charge I was expecting but there were quite a few others. On looking up I am now being charged for emojis in my text messages!! I have looked through my phones settings but ca...

Can’t receive calls or send messages

Since returning from Europe (Amsterdam) I can’t receive calls on my mobile nor will text messages go, though some have gone successfully. Have done all the actions suggested (on/ioff; Airplane mode; Reset etc) to no avail. EE currently closed! Any id...

WiFi calling not working on Ee or Bt but ok on sky

Wi-Fi calling has stopped working over the last two days. Four phones connected via EE contract not working, one phone via BT not working whilst a mobile phone on a sky contract is working. I have checked all settings including making sure that Wi-Fi...

Roaming in Spain

I’ve added a roaming package to my account so that I can use roaming while in Spain but everytime I try to make a call, I get a message from Orange (the local network) saying that I am unable to make calls. My husband is still with O2 which has inc...

Verification codes

“Hi, I’m able to receive regular text messages, but I’m not getting verification codes from banks and other services. These usually come from short-code numbers. “

No network access

Hi, looking for help. My mobile network is completely off not getting signal at all and it says sim 1 not provisioned and when I try to call 150 it says not connected to a network. Ive searched it and tried everything that I have found nothing is wor...

I have been accidentally disconnected after upgrading to roaming

I have just called to upgrade my plan to include roaming.I have now been disconnected completely and cannot use my phone to make any calls which is affecting my business and ability to make a living today.I cannot get hold of EE or speak to anyone to...

Resolved! Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit

I can log into the EE app without any problem, but my account information — such as billing details, payment history, and usage — is not visible.The system shows that my device/service is not linked to my EE ID, even though I have already completed a...

Not received QR code for phone can’t make calls

Hi I have not received my QR code and cannot make calls on my phone can anyone help?