Mobile Services

Why can't I get 5G?

I'm a Pay as You Go customer. Have been for years. I am only receiving 4G but there is 5G in Ilkley where I live. I'm paying £30 per month but no 5G..Why anyone.It's a pity that EE customer service is none existent results in massive frustration.

Resolved! Isle of Man

I am travelling to the Isle of Man in June and wondered if my phone would work there, and if so, will there be additional charges?Thanks

Resolved! My number hasn’t been used since September 2023. Is it still active ?

I have been overseas and haven’t used my mobile number since 2023. Is it still active and available to use? Thank you

Resolved! EEMMS

Hi. I received the following message: You have received a Picture Message from 44xxxxxxxxxx. To view the message, visit https://get.mms.ee.co.uk/ee/ and use your mobile number 44xxxxxxxxx with the password xxxxxxxxxxxx. Does this seem legit?

Calling Australia from the UK

I shall be visiting Oz in a couple of months and have been talking to companies over there about trips.The calls were cut off as I quickly hit my spend cap which is at the maximum £50.I have found a cheaper call service to use but being an 084....num...

Re: Anyone else trying to make a complaint and then call is cut off?

I have also tried and oddly yes when I am put on waiting of after about 45 mins cut off tried five times so far and still unable to cancel. Can note even do this online which I find highly suspicious.

Can’t connect to London Underground WiFi

Hi, I'm a contracted EE Customer and was able to connect to London Underground WiFi a few days ago, but now I am unable to & it asks me for username & password which doesn't work

WiFi Calling keeps self-disabling

I switched from BT to EE (mobile only) a few weeks ago and have since had problems with WiFi Calling which keeps repeatedly self-disabling, often when I switch on in the a.m. to find WiFi Calling switched off. Or someone says they can’t hear me and I...

Resolved! Cannot find where my plan says unlimited uncapped data

Can anyone please tell me where I can find the specific detail of my plan that says unlimited uncapped data.

HD calling to Three number only works one way

Hi, I am testing calls between EE and a new Three number. I can call from Three to other providers including EE and the call is in HD (AMR-WB).I can call from Vodafone to the Three number and it is also in HD (AMR-WB) however when I call from the EE ...

Mobile Services

Forum Posts