Mobile Services

EE App verify your details

I have migrated two mobiles from BT to EE. The EE iphone app wants me to confirm two emergency contact numbers. These numbers are the temporary ones used during the migration process and are no longer valid, but cannot be changed. After a long and am...

Resolved! How do I extend ring time before answerphone starts please? On galaxy A40.

Resolved! My EE voicemail message - asks recipients which Police station they need

hiWhen people call me and it goes to voicemail the message they get tells them they have dialled 111 and they need to be connected to a Police Station. I have tried setting my own voicemail up but still won't work.Is it best I go into a EE store with...

Live chat

Can not find live chat, I've been disconnected, i can't not call out, I've paid my bill, what else can i do?

Why do some of my texts go as RCS and others as SMS

Very disappointed with EE roaming service in all countries

I moved across to EE from Vodafone back in March 2023. One of Vodafone's strong points was unlimited roaming, including tethering, in 83 countries across the world with no speed cap or any kind of throttling. It genuinely works as if you are on your ...

A different number shows up when texting someone

International calls

Can I make an international call? I try to do it but says no credit.

Charged for text messages that we haven’t made

My husband and I have been charged for a text message we haven’t made. Both to the same number at the same time & date and both costing 89p?? Neither of us have this number yet alone text it!!

Resolved! Six months before I can add a second SIM??!

I joined EE mobile two months ago and have so far not been able to add a second SIM for my daughter. I went into an EE store today and was told this is not possible until 6 months. Is this really true?! Why on earth not? I literally want to buy more ...

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