Have I been scammed?

[DavidHalsall]

Hi. I have been on the phone to someone from EE. I cant help but feel dodgy about a link I clicked while upgrading a benefit.

I was asked to click a link to approve terms and conditions and the whole thing did not feel right. Could anyone help put my mind at ease?

The message was as follows:

Hi david. Please join me in a screen sharing session. It's secure and simple - just click here: (if you are not the intended recipient do not click on the link and delete the message) https://eu2.lightico.com/Default.aspx? <The rest of the URL removed, due to containing personal information>

[chistery]

Hi @DavidHalsall 

It could be legit, EE do I think get you to view and accept the new terms via a link, but I would delete the end of the URL as someone else could access some personal details if it's still valid?

[James_B · Accepted solution]

Hi @DavidHalsall,

Welcome to the EE Community. 🙂

That's a genuine terms and conditions link from EE.

Hope this helps but your mind at ease.

James

[hoggetty]

i've received the same, legitimate or not this is poorly worded and just adds confusion and worry to people in an age where everyone is concerned over scam links.

what happens if you don't click it?

[grsdev]

If you don't click it, then you won't be able to agree to the T&C presented in the document and your upgrade won't happen.

[bristolian]

I'll go one step further - if you don't want to partake of whatever an unsolicited text message is offering you, then simply delete the message and no harm will result.

You can always use the 7726 shortcode to report suspected spam messages.

[Femmefatele]

Hi 

I have just received the same sort of call and got approved for 2 new phones which are supposed to come today but have not received any email confirmation or anything and I have paid 50 upfront is this legit?

[Christopher_G]

Hi @Femmefatele 

Welcome to the community.

Which devices did you order? I'll check our stock levels for you.

Chris

[grsdev]

There are two things you can do to check the validity of this.

Firstly, check your bank or credit card statement. If the name of the recipient of the funds looks fishy then that should raise a red flag.

Secondly, call EE's customer services on 150 to check with them, i.e.: get it from the horse's mouth, to see if this was legit.

[phil230]

I too have received an email to start a screen sharing session.  It seemed like it must be a scam so I have ignored it.

If this is really legit then it goes against all the advice given to people about avoiding scams - the URL is not EE but some random 3rd party, the email has bad grammar, the process requires disclosing a one time PIN number.

A really terrible process.