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Have I been scammed?

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DavidHalsall
Visitor

‎09-11-2021 03:12 PM - last edited on ‎09-11-2021 03:48 PM by EE Community Moderator

Hi. I have been on the phone to someone from EE. I cant help but feel dodgy about a link I clicked while upgrading a benefit.

I was asked to click a link to approve terms and conditions and the whole thing did not feel right. Could anyone help put my mind at ease?

The message was as follows:

Hi david. Please join me in a screen sharing session. It's secure and simple - just click here: (if you are not the intended recipient do not click on the link and delete the message) https://eu2.lightico.com/Default.aspx? <The rest of the URL removed, due to containing personal information>

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Linzi_H
EE Community Support Team
In response to phil230

‎18-03-2025 05:53 PM

Hi @phil230 

Welcome to the Community. 

I definitely don't want there to be any confusion with this at all. 

For instance, if you upgrade with us over the phone/online, we will advise you directly that we're sending a link over to run through the new terms and conditions of what's been agreed. 

If you are not discussing any account changes with us directly, then anything received would not be genuine, and needs reported to us. Please never click links, or offer one time PINs without having contacted us directly. 

Emails can be forwarded to phishing@ee.co.uk as seen on our help page Online Security: Avoid and Prevent Scams.

Linzi 

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