Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Cannot make calls or access plans or bills/etc

I currently cannot make or receive callsWhen trying to check to make sure the bills/plan is okay, I get the response This service isn’t working right nowWe’re working hard to get it up and running. Try again later, visit our website or get in touch i...

Can't receive text messages

I can receive SMS from 150 but nobody else.

call forwarding

Hello,I’m trying to set up call forwarding on my iPhone 15 Pro Max using my EE SIM, but it doesn’t seem to work.I have tried both the iPhone settings and dialling codes (like 21number#), but the calls are not being diverted.Could you please check and...

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

EE website down? And service mobile service down now?

Hello anyone else having difficulty with the website? And/or phone not making calls?Thanks

Resolved! Ee blacklisted my o2 phone by mistake

Right I am not and have never been a ee customer. I am with o2. I have a s24 ultra and was told its been blocked by ee. I contacted someone yesterday and sent them in my documents to show I am the owner of this phone and I got it from o2. Was told th...

Unable to receive 2-factor authentication SMS texts

Yes, I have this exact same problem. I've tried evrything. It's very annoying, because I use a lot of two factor authentication for work & online banking. I am not receiving the relevant passcodes until sometimes 24 hours later!!!! Come on ee, fi...

Resolved! Notifications

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated

Charged for simple text message

When you send a text message it can travel by iMessage, SMS, MMS, or RCS.The choice is down to your phone type, your phone settings, your carrier's policies, the policies of the carrier used by the recipient, and the type of phone the recipient uses....

Unable to receive SMS OTP from POSTEINFO (Italy)

Hi I changed iphone and after migrating all the apps, the Italian PosteID App to allow me back in wants to send me a one-time code via SMS. The App is essentials to me to pay for tax bills and access other government services in Italy. I have attempt...