Mobile Services

Customer Loyalty Team

I got a call from 07973 100601 customer loyalty team - Ilrhey we’re due to call me back but I haven’t heard anythingdoes anyone know how to reach them directly as customer services can’t see to put me through?

Why can't I hear or be heard on one particular number?

There is one number in my contacts that whenever they ring me or I ring them the call rings and I accept the call (or they accept my call) but neither of us can hear the other and the call rings off. We are both on EE and have been using the same con...

New to EE

Hi, I have changed my mobile provider to EE, my EE SIM is in my phone now and I have ported my old number over, however, incoming calls go straight to voicemail, can anyone help?

Unable to receive verification codes

Hello, could anyone tell me why i’m unable to receive verification codes to my number and how i’m supposed to fix it? i’ve been struggling for awhile 

Why cant i make call this evening at all

EE has become a joke.

I have transferred over from BT and pay 95 quid in mobile contracts and 140 in broadband/tv.  I have just called 150 about because they never sent my Netflix link.  I have been having issues with mobile where the other person says I sound under water...

SMS Issues

Hi.  We have 2 iphones on my account.  All of a sudden, both mobiles cannot receive any SMS messages if they are from a sender name.  For example, if the come from a number, they come through fine, but if the sender is a name i.e. -EE- with a verific...

Voice message stuck on red

To get your voice message red dot offcall voicemail press 3 and change voicemail settingsturn off enhanced settings and notificationscall yourself from a landline and leave a messagecall voicemail from mobile and delete your message and then turn on ...