Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

call forwarding

Hello,I’m trying to set up call forwarding on my iPhone 15 Pro Max using my EE SIM, but it doesn’t seem to work.I have tried both the iPhone settings and dialling codes (like 21number#), but the calls are not being diverted.Could you please check and...

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

EE website down? And service mobile service down now?

Hello anyone else having difficulty with the website? And/or phone not making calls?Thanks

Resolved! Ee blacklisted my o2 phone by mistake

Right I am not and have never been a ee customer. I am with o2. I have a s24 ultra and was told its been blocked by ee. I contacted someone yesterday and sent them in my documents to show I am the owner of this phone and I got it from o2. Was told th...

Unable to receive 2-factor authentication SMS texts

Yes, I have this exact same problem. I've tried evrything. It's very annoying, because I use a lot of two factor authentication for work & online banking. I am not receiving the relevant passcodes until sometimes 24 hours later!!!! Come on ee, fi...

Resolved! Notifications

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated

Charged for simple text message

When you send a text message it can travel by iMessage, SMS, MMS, or RCS.The choice is down to your phone type, your phone settings, your carrier's policies, the policies of the carrier used by the recipient, and the type of phone the recipient uses....

Unable to receive SMS OTP from POSTEINFO (Italy)

Hi I changed iphone and after migrating all the apps, the Italian PosteID App to allow me back in wants to send me a one-time code via SMS. The App is essentials to me to pay for tax bills and access other government services in Italy. I have attempt...

Spend cap stopping free messaged

I have received a message from the NHS but cannot respond as my spend cap is zero. The reply is free. I tried to contact EE using 150 but that was rejected due to my spend cap. I set the spend cap as I was being charged for things I cannot control b...

Resolved! Unable to receive 2-factor authentication SMS texts

This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company. However, some other numbers have been able to send me texts.This i...