Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

No one can call me

Over the last weeks, I have had a number of people trying to contact me via my mobile phone which I have with ee. The phone rings and then goes straight through to busy. I am not making a call at the time. I know this because I have tested phoning th...

Re: Call going to voicemail on first attempt but rings immediately after

My wife and I are both on EE and having the same issue, making and receiving calls and irrespective of where we are, not just at home and to and from mobiles and landlines. She is on an iPhone and I am on a Pixel. It is frustrating but manageable f...

Resolved! Re: Call going to voicemail on first attempt but rings immediately after

Having the same experience over in Spain atm. Tried calling 10 different numbers including EE themselves and it just beeps a few times and cuts off.

I'm in France and think my phone is blocked. Please help!

I'm hoping someone can help.I travelled to France yesterday. Remembered to set up roaming whilst on Eurostar, just before leaving Kent.From France, tried to increase my spend cap, but didn't seem to work. I think my phone was blocked whilst I was try...

Roaming Charges for Turkey Extortionate

EE's roaming charges for Turkey are Extortionate !£7.84 a day for 500MB, so a 10 day holiday is going to cost you an extra £78.40 on top of what you pay monthly!So many other operators provide better deals, that I'm shocked how poorly EE handle roami...

UK IP when roaming with Prepaid Plan?

Hey, I will travel to europe soon and I need a mobile data provider that will keep a UK IP adress while using roaming abroad. Basically so I can access services like I would be in the UK. Was planning on getting the 125GB prepaid plan from EE and buy...

Re: Can not receive incoming calls

I have the same issue; often friends phoning me get a unobtainable message if I'm in an area with low to moderate signal. If your phone allows you to do this, chose a different 'Preferred network type' that has a stronger signal.

Re: Free wifi abroad

Hi, I have been charged £200+ for using WiFi to make calls. My roaming was off and I was not connected to any network.

Travelling Asia can’t contact EE

EveningI've been travelling through Asia since January using e-sims for each country after switching my EE contract to pay as you go around Christmas. Unfortunately I’ve not been able to do pay as you go, as the EE app will not let me link my phone t...

EE Voicemail: All you need to know

Voicemail is set up as standard for EE mobile customers but is it free? Does it work abroad? What is Visual voicemail? Read below for answers; Is my voicemail set up already? Voicemail is set up as default for all EE mobile customers. If yo...