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Resolved! Can’t call mum on O2?

Hope you can help, since yesterday, I can’t call my elderly mum on O2 (goes straight to voicemail) or text her (she doesn’t get them?) Mum cand a call p/text me , other sister on O2 and brother on Vodafone can get through, just not me? (At first, we ...

Calls on other devices ending?

Hi,Recieved this earlier via text:Hi,We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.Watch functionality, along with the Apple-provided iCloud number-sharing functi...

Resolved! Can’t make international calls

Hi I’m trying to make a call from the uk to Lithuania. However it keeps saying calls to this number are barred from my phone. I have increased me spend cap to £30.how do I make the call I’m willing to pay the charges ? 

Fnur by • Explorer
  • 570 Views
  • 3 replies
  • 4 Helpful

Problem calling or receiving calls

Hi everyone,I’m hoping someone can help me troubleshoot an issue we’re facing. My family (myself, my wife, and my daughter) are all on EE, and my wife is unable to call my daughter. This happens both with normal calls and WhatsApp calls – the connect...

Stu-Kay01 by • Investigator
  • 413 Views
  • 4 replies
  • 1 Helpful

Unable to make calls to EE or contacts while abroad

I’m currently abroad in the US and have duel SIM cards. Both a T-mobile in the states and EE in the UK. Unfortunately I found out recently that I cannot make calls to other UK numbers, being cited an error message that says the action cannot be compl...

APerkins by • Explorer
  • 1966 Views
  • 6 replies
  • 0 Helpful

Calls and message saying I need to top off

I just bought an eSIM card to use in the UK but when I try to call a UK number, I get a message saying I need to top off. Also, can I call an international collect number for my credit card? Thanks for any help!

Cannot hear phone audio

Hi there, I have attempted to make phone calls this morning but cannot actually hear anyone on the audio and I do not know if this is a technical issue or a service provider issue? It seemingly sprung up overnight? 

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