Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Using data in Morocco

Hi, I’m going to Morocco this week and it’s not very clear about using my data whilst there. The only info I can find is about call and text add ons. can I use my data there, if so how much extra is it going to cost me please?

Cant recieve texts or calls

Don't know when this started, but I can't log into some of my apps now because of the two factor authentication because it needs a code from a text. I've tried ringing it from a different phone and it doesn't go through. Can't message ee as that does...

Data & Texts abroad in Europe

Hello everyone, im currently away in an EU country and I have data roaming in the EU activated. I was able to text, and use data but now it’s not letting me even though it’s turned on and says “£2.15 a day data roaming in use”. As it wasn’t working I...

Signal in the London tube

For over a month now, my phone will not connect to the EE wifi on the tube. I’ve already forgotten the network, restarted my phone several times in and out of the tube, tried reconnecting, etc. I’m on a pay as you go service. Is there anything else I...

Making international calls from Uk

I would like to dial a hotel in Madeira but my phone says it is unable to do this. How can I get this resolved?

Bahrain

No solution found agents at EE are highly incompetent don't know their own products and sell it to the clients my credit pay as you go was eaten up GBP 20,-- lost in 3 days hardly made any calls or texts from abroad Bahrain. Called EE long distance c...

Resolved! Can't properly unlock from EE?

I recently switched over from EE to Vodafone, as Vodafone is better in my area. My EE SIM is no longer live, but can't use my Vodafone SIM because my phone is still locked to EE. I know this because other live EE sim cards work in my phone.I've been ...

Resolved! Re: Spend cap

Hi can I take my spend cap up to £10

Roaming won’t work in US after purchasing add on and activating it in store. ?

Hi there, My roaming add on bundle isn’t working in the US after purchasing and activating in store.Any help or advice would be appreciated as I am stuck without incoming or outgoing calls here for four weeks.Many thanks

Resolved! Dissapearing text messages

My phone was texted by ee (150) which consisted of links to activate my add ons which i selected. But those texts have now vanished. Im unsure now what to do