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Re: Apple Watch cellular set up error message

Tshegang86
Investigator
Investigator

‎16-08-2026 11:24 PM

You don't appear to be the account holder for this account or you haven't got your phone number registered in My EE.

Please either ask the account holder to log in from this device to complete the purchase for you or go to My EE to make sure your account is up to date

If you think you are the account holder, please call us on 150 and quote code 006.

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1 REPLY 1
Christopher_G
EE Community Support Team

‎18-08-2026 09:38 AM

Hi @Tshegang86 

Welcome to the community.

If you head to your main EE Online profile, you should be able to make sure your mobile is linked with your EE ID. You'll then be able to add the Apple Watch plan through the watch app.

If you're having problems after that, or your mobile number is already linked, I recommend speaking with our customer support team so that they can check the login permissions from our side. If you explain you're setting up an Apple watch and have error 006, they'll be able to help.

Chris

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