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Re: Anyone else trying to make a complaint and then call is cut off?

mudikanwa
Visitor

‎15-04-2025 11:43 PM

I have also tried and oddly yes when I am put on waiting of after about 45 mins cut off tried five times so far and still unable to cancel.  Can note even do this online which I find highly suspicious.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-04-2025 05:07 PM

@mudikanwa : Raise it yourself. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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chistery
EE Community Star
EE Community Star

‎16-04-2025 05:10 PM

If you're out of contract, and just want to cancel, can you use a PAC or STAC instead and avoid having to talk to anyone?