Can’t connect to London Underground WiFi
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06-09-2022 07:49 AM
Hi, I'm a contracted EE Customer and was able to connect to London Underground WiFi a few days ago, but now I am unable to & it asks me for username & password which doesn't work
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06-09-2022 08:10 AM
Hi @GSL100
Did you follow these instructions?
I did and it worked fine.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-09-2022 08:18 AM
Hi @Northerner
Yes I’ve tried that and also updating & restarting my phone, then trying again - but when you pick EE WiFi Auto it used to just connect automatically (as it states in the guidance) - however now when I try now it comes up with a username and password prompt, which even when I fill in, comes up with an error and doesn’t connect me.
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06-09-2022 09:43 AM
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06-09-2022 09:46 AM
Are you selecting the EE-AutoWifi network?
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06-09-2022 09:51 AM
@James_B They said in the OP they're on a contract 🙄
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06-09-2022 10:35 AM
Always best to check @Kirigaya_Kazuto - we occasionally see a bit of confusion between pay as you go plans with recurring top ups and pay monthly plans.
James
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06-09-2022 10:53 AM
Ah, that's fair enough @James_B I didn't mean to come across as rude
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06-09-2022 11:03 AM
Not at all @Kirigaya_Kazuto, I understand why you would point it out. 🙂
James
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06-09-2022 11:26 AM
