Can’t connect to London Underground WiFi

[GSL100]

Hi, I'm a contracted EE Customer and was able to connect to London Underground WiFi a few days ago, but now I am unable to & it asks me for username & password which doesn't work

[Northerner]

Hi @GSL100 

Did you follow these instructions?

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

I did and it worked fine.

Thanks 

[GSL100]

Hi @Northerner 

Yes I’ve tried that and also updating & restarting my phone, then trying again - but when you pick EE WiFi Auto it used to just connect automatically (as it states in the guidance) - however now when I try now it comes up with a username and password prompt, which even when I fill in, comes up with an error and doesn’t connect me. 

[James_B]

Hi @GSL100,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

[Kirigaya_Kazuto]

Are you selecting the EE-AutoWifi network?

[Kirigaya_Kazuto]

@James_B They said in the OP they're on a contract 🙄

[James_B]

Always best to check @Kirigaya_Kazuto - we occasionally see a bit of confusion between pay as you go plans with recurring top ups and pay monthly plans.

James

[Kirigaya_Kazuto]

Ah, that's fair enough @James_B I didn't mean to come across as rude

[James_B]

Not at all @Kirigaya_Kazuto, I understand why you would point it out. 🙂

James

[GSL100]

Hello @James_B 

I have a monthly pay contract.

Thanks

GSL