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Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by • Former EE Community Manager
  • 7683 Views
  • 0 replies
  • 4 Helpful

Issues making and receiving calls at home

For a while now I've been unable to make or receive calls in my house unless I stand near my front window.  My husband is on the same network and has no problems. If I switch to data at home I also struggle to connect to it. In the EE shop they said ...

Pam84 by • Visitor
  • 290 Views
  • 2 replies
  • 1 Helpful

My ee Mobile won't receive messages from Vodafone egypt

I've been struggling with this issue for weeks now. My EE mobile won't receive any text messages from an international mobile (Vodafone Egypt) while that mobile is roaming in the UK. However, all messages are marked as sent. Moreover, the internation...

Kandil by • Investigator
  • 249 Views
  • 5 replies
  • 5 Helpful

Resolved! Vulnerable customer

I wish to register myself as a vulnerable customer. Please advise how I can register as a financially vulnerable customer

matty76 by • Investigator
  • 189 Views
  • 1 replies
  • 1 Helpful

No service

Currently have no service on two devices.. No mobile data, No service or signal on either and EE app not loading as it should. Anyone else experiencing these issues?

Voicemail return call not working.

Hi all.When someone leaves me a voicemail when I'm out of reach and I try to 'return call' by pressing # the phone just cuts off !Anyone know why or how to rectify this problem please  ?TIA.

Secwin by • Explorer
  • 191 Views
  • 3 replies
  • 0 Helpful

Not receiving 2fa

Hello this has been going on for around 2 years. My phone does not receive text messages nor 2fa codes, please help.

Resolved! Moved from BT to EE - now I don't have WiFI calling?

Hi, I have recently had to move from BT Mobile to EE.  I was told everything would be exactly the same but cheaper and more data?  I had to reboot my phone for the EE sim to work but now my phone does not have WiFi capability.  On my phones (Samsung ...

chats27 by • Explorer
  • 198 Views
  • 3 replies
  • 1 Helpful

Wish to download a saved voicemail

HelloI would like to download a voicemail left to me. Don’t see anywhere I could download it, is there a way please? Currently it is saved but I understand EE deletes it after 7 days.ThanksDurga

Dprp by • Visitor
  • 315 Views
  • 1 replies
  • 0 Helpful

Phone goes to voicemail

whenever I make a call or receive a call it just goes to voicemail. I can text and get a call through whats app but not normal calls. can anyone help

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