Mobile Services

International WhatsApp call

Hi there  i make Whatsapp calls everyday back and forth to South Africa however I received a bill for £90 for an apparent international call? I was told that WhatsApp will convert the call automatically to a normal call if the signal drops and on thi...

EU ROAMING and Spend Cap

I just want to clarify my situation. I’m going abroad (in the EU), my phone is set up for roaming and I have a £0 spend cap. I’m aware it’s £2.29 per day for EU roaming and I want to use this. However, will my £0 spend cap prevent me from using roami...

Make calls abroad

Calls to Ukraine from the UK are free

I, too, calls to Ukraine charge me money..why?

my phone can't make or receive phone calls or SMS messages via mobile signal

Hi I have the same problem have you managed to fix this ?

How to pay

How can I pay 

Phone restricted while abroad

Im trying to call ee as my phone is restricted while im in the usa does anyone have a solution as i cant call out on any of the numbers at all.

my phone can't make or receive phone calls or SMS messages via mobile signal

 It appears to be a problem with phone calls and SMS messages via the sim card -- if I try making calls and messages via whatsapp, it's fine. I can send message via whatsapp, even if the wifi capability is turned off. I'm still getting mobile data th...

Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

I’m having the same issue as the above person but message about cap is only to one specific person, no idea why. We are both in the uk and this has only started today, no idea why, it should be free data.