Number on bill I’ve never called

[Louj80]

Calls lasted seconds, and totalled £54 approx 10-12 calls. They were made late at night, but I’ve never called it? Tried googling number but nothing comes up.  According to bill it’s a USA number. 
I’ve only just noticed the charges as bill came out of bank overnight.  I’ve been away and didn’t check bill. (Number called was a week before I was abroad) 
anyone else had this?? And how do I prove I never made the call? 

[Chris_B]

@Louj80   You can not prove you didn’t make the call.   You’ll be best of speaking with customer services about this. 

[Leanne_T]

Morning @Louj80 

Thanks for coming here. 

Please call us on 150 and the team will get this looked into for you and see what they can do to help. 

Leanne 🙂

[bristolian]

Do these calls show in your phone's call log?

[Louj80]

I deleted it about 2 weeks after the ‘calls’ I spoke to cust services who said that 2 texts went out to same number….text log not deleted and no sign of them. 
they told me they can see the calls we’re apparently made from my phone, and basically said I must have made them, i def didn’t!!!I told them I was concerned phone had been hacked. But you could tell he didn’t really believe me….he refunded 50% of the costs back. 

[Louj80]

I did, trouble is I’ve no way to prove I never made the calls.  He didn’t really believe I didn’t make them, as it apparently shows the calls (and 2 texts too I found out) being made on my handset. 
he blamed the fact I was going on holiday a week later abroad and it was something to do with that. 
Anyway he reluctantly refunded 50% of the cost,   But I’m concerned my phone was hacked. 

[James_B]

Hi @Louj80,

On the day the calls were made, did you call any businesses by tapping a link on their website? Perhaps when organising your trip abroad?

0061 is the international dialling code for Australia if that helps.

James

[MrGDSwift]

Hi

i have had to he same on my bill - 3 calls  and totalling £78 for calls to the US - I definitely did not make these calls.  Even went to the ee shop and when he called the number it was out of service

EE have refused to refund me these bogus calls and cannot tell me how these calls were added to my bill 

I am now escalating to OfCom and will be leaving EE after 12 years as this could happen again and would not be resolved

very frustrated with this - it’s not fair and if this is happening to others we need to find out the source 

[Leanne_T]

Hi @MrGDSwift 

Thanks for coming to the community. 

Have you spoken to the complaints team for these call charges? 

Leanne.

[MrGDSwift]

Hi ya

Yes called 3 times - first not logged, second as a complaint and 3rd to ask why they txt to say case was closed
No refund at all but more worryingly that this could happen again - I’m at a £78 loss now

They offered no solution or even tried to ascertain who was called in the US and how it happened - and I am 100% sure it was not me who dialled

What can I do?!
Sent from my iPhone