@Louj80 and @MrGDSwift This happened to me charged on my May bill for £366 for 9 calls to the US i am supposed to have made between the 17th and 28th April . I never made one of these calls. In early August was on the phone for hour with EE who said they will investigate but it is still with their credit department and my phone is suspended . I have. aw ork phone that i use instead and if this is not sorted out in the next few days, I will leave EE after being with them for 14 years!!! they have o clue about customer services or customer loyalty and being such a long time customer they should be attempting to resolve this very quickly.
This experience has been so bad that i would not even recommend EE to my worst enemy. I am currently getting advice from the ombudsman . I can prove that I never made these calls because for my work I have a US phone for outgoing and incoming calls from US . Plus, my UK phone had zero records of these calls in the call logs when i got the bill. This is the extent of fraud we are dealing with in the age of machine learning and AI. Company leaders use it as a means to extract more money from unsuspecting customers. Even if they refund it later they've made interest on all erroneous payments that they extract from these innocent customers. I'm afraid we've entered into a new age of sociopathic white collar crimes that fall within the grey areas of not being illegal and big corporations are getting away with scamming customers daily . I hope you've managed to solve your problem.
