Resolved! Proof of usage request
How to find proof of usage
Mobile Services
Discussion about Mobile services, like roaming, calls, messaging etc
Forum Posts
Cannot call out from my new iPhone 14
Hello alli am hoping someone can help me, I have upgraded my old iPhone for a new iPhone 14 on the same network all I had to do was put the new sim and away I went. But it’s now not allowing me make any calls. I’ve checked in settings and there are t...
Calls cut out after 5 minutes
I have started to have this problem too. Exactly at 5 mins the call gets cut off. I am in the UK using my EE sim. It happens when I am at home or when I am out.
Resolved! Voicemail on iphones
Is it possible to delay the time a call is diverted to my voicemail, so I have time to answer the call? This cannot be done on the handset.
Missed call notification in Messages but no record of the missed call in Recents
Good afternoon!Today I received a notification (in Messages) of a missed call (from my employer) while I was in the same room with my phone. It didn't ring. (It wasn't on silent or something.) When I had a look at Recents there was no record of the m...
I cannot send text messages to my EU contacts
Hello, I cannot send text messages to my EU contacts. It says 'not delivered' - message send failure. I can call / text /send/ receive calls and texts to UK & call EU numbers. I am at home and also tried I-message. No issue with wifi. Thanks for supp...
Resolved! What number do I call to extend the time before a call goes to message?
I'd like to extend the time before an unanswered call goes to the message service.I gather there is a special number to call but I can't find what it is.
Resolved! Apple One as existing iCloud Subscriber
Hi everyone,I currently pay £2.99 a month for 200GB of iCloud storage through Apple. I’m looking at upgrading my SIM and going with one of EE’s Apple plans, which includes Apple One and 50GB of iCloud storage. Am I right in assuming if I took that ou...
Invoices
I have just looked at my Jan 2025 statement and am unsure why Iv been charged for two numbers and why my bill was so heigh I was using an ESIM so have no reason to have been charged this amount when I wasn’t even using the sim with urself
"You have dialled an incorrect number" calling Tesco
When trying to call a few local Tesco Pharmacy branches I get a recorded "You have dialled an incorrect number" message. This happened with 3 different branches from my EE mobile but worked fine from a landline so it's clearly an EE/mobile issue. One...
