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No phone service

Dfletcher
Visitor

‎03-10-2026 10:00 AM

Since I’ve just set up my new iPhone 17 pro it’s given me no service so I can’t call or receive a message and I need that so I can verify my new banking apps 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎03-10-2026 12:20 PM

Hello @Dfletcher ,

Welcome to the community,

Have you made sure that your SIM card is in correctly if it is a physical SIM card?

If you have the old phone and the physical SIM card, does it work in your old phone?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
Northerner
EE Community Star
EE Community Star

‎03-10-2026 01:56 PM

Hi @Dfletcher 

  • Was the device from EE. 
  • Are you in the UK. 

Was this an upgrade.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.