Mobile Services

Resolved! ⚠️ Please think twice before using EE – I feel completely misled and scammed

I bought a dongle with 2 SIM cards from EE for my shop. On day one (Thursday) it worked fine, but from Friday onwards, the network completely dropped. I called customer service and was told it might be due to local maintenance, and it should be resol...

Resolved! Agreement to pay in place, but have still been blocked

Good evening. I was behind on my bills, but have agreed a repayment plan, and the messages received stated that as long as I follow my payment plan I would not have any restrictions as long as I miss no other payments. However this evening my phone h...

Resolved! Picture messages

I send picture messages all the time which are included in my monthly allowance. This month I have been charged for three picture messages at 83p each I don’t understand what is different about these three messages. Please can someone explain? I am g...

Resolved! Calls not working

Pay monthly phone. I pay for unlimited calls, texts and data, however I have tried to make a phone call this evening and its saying that I have exceeded my credit limit? How is this possible when I get unlimited calls? Cannot get onto the EE app due ...

Resolved! Text 150

Texting ALL to 150 to find out how much data i've got left has not been working for a few weeks.  I just get a text back saying  sorry this seervice is temporarily unavailableDoes anyone know why this is??

Resolved! Hi i paid the bill but I couldn't make any calls

Resolved! Mobile blocked by EE

EE appears to have blocked my mobile which I’m still paying for. I can’t call their mobile number or 150 are there any ways to email EE?

Resolved! Hi, where is the plan monthly plan set up for the following ********

Trying to access the monthly plan.   [mod edit: phone number removed from title, please don't post personal details in the community]