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Need help proving original ownership. I forgot to note IMEI before shipping

hihi3
Visitor

‎24-08-2026 09:38 AM

Hello, I’m not sure if I should ask here. I’m planning to sell my phone that I bought through EE to someone else, but after I posted the phone , I realised I forgot to note down the IMEI number to prove I was the first owner. So, if possible, is there a way to contact a "human customer service" to provide the IMEI number? Thank you.

I’m asking because it’s still in transit at the moment and hasn’t reached the buyer’s address yet, so I’m really worried now.

btw. Although I have tried with 07953 966 150 , I do not have any contracts with EE and can't find a way to reach "human customer service"

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎24-08-2026 10:17 AM

Hi @hihi3 

  1. Do you not have the original receipt or sales invoice.
  2. Have you ever used the device on EE network.
  3. When was it purchased.

The number you quote is the best number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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