Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Not reciving calls on sim only switch

Ive switched over to a simple only deal on the 21st of December. Its now the 24th of December and im not receiving phone calls. Ive missed two important calls now that has really put me in a tough spot. People have been worried about me too and panic...

iPhone 17 pro

I’ve had the new iPhone 17 pro I’ve put my old SIM card in and I have no service

No signal while roaming in UAE

I'm currently in the UAE and my sim card shows "no service".How can I access technical support (live chat or email ideally)?I am on iOS 17.1.2, iPhone 13. I've tried without success:in Settings > Mobile Service > toggle on/off "Turn On This Line"in S...

Calls barred

Calls are barred when trying to call abroad? Why?

Resolved! Using Whats App on a Safer SIM

Hello, we have just got my daughter her first phone and decided on an EE 'Safer SIM' for greater levels of control over her usage. However on downloading Whats App for her to keep in touch with family, it has been blocked three times in the last 4 d...

SIM not working

This is **bleep** I had a new one yesurday I got it from the shop and was stuck in Apple Store for 5 hours and it was working but last night from 10.30pm it stopped working this morning I tried a Payg sim in phone and works I can not make no phones c...

Resolved! Reversing Sim Only Upgrade

HiA couple of days ago I requested PAC codes for both my sim and got a call from the "Loyalty Team". I agreed to another 24 month contract on both sims.I have now realised that the advisor failed to mention there was a 100mb speed cap on the new plan...

Resolved! Calls Dropping on 5g

Anyone else noticing more calls dropping on 5g recently. I do alot of driving around the UK, calls on the move are dropping in known good areas, nearly always with a good signal and always on 5g.Have raised with EE but not confident it will be resolv...

Resolved! Voicemail diverting to 101

Trying to help out an elderly neighbour. If I call them and they dont pickup in time, voicemail redirects to 101 (Police non emergency number) He is using iPhone 13. Dialled voicemail directly from phone and it works fine but obviously no messages s...

Not receiving OTPs after number porting - unable to access services

I have the same issue. I’m not receiving OTPs after porting my number. It’s been over a weeks since porting been completed and I still can’t access some of the website or services. I have contacted CS multiple times and none of the troubleshooting co...