Mobile Services

Resolved! 5g Standalone

For anyone with the new Full Works plans that allow for 5g Standalone with a supported device, whether you have an eSim or physical Sim, if you have not replaced/redownloaded the Sim and 5g Standalone cannot be toggled on, Replace/redownload the Sim ...

S24 struggles

Did you get a resolve? I've been on 121 t-mobile then EE for 25 years but recently the signal has been atrocious, my work mobile is on Gamma - EE JV and works fine but my S24 struggles, I have raised query but not received a cohesive response, it wou...

Cannot receive passcode from EE via text to link my number

I successfully registered on auth.ee.co.uk with my email, then head over to Link products > add a device > Add EE mobile or SIM > enter my number and press Send Passcode, the interface says 'We’ve sent a passcode to: 0749xxxxxxx' (my number) however ...

Codes

I've been having the same issue for 10 days now. I switched to Lyca, and both EE Customer Service and EE Store acted like they were hearing about it for the first time. They said they were looking into it, but I haven't heard back yet. They opened a ...

Internet issues

I carn access Facebook tiktok or snapchat once I have came off WiFi iv tried closeing app restarting my phone deleting catches and still nothing been like it for 2 days now all get it error or Internet not connected what can I do or do I need to take...

Resolved! Suggestion Separate Voicemail messages for friends and other calls

I would like the ability to have separate voicemail boxes for different contacts.For example one for family and friends and one or more for other contacts.I think this could be a really useful feature

Resolved! Account Suspended

So, I asked you to block my phone / SIM as it has been lost or stolen and you've suspended my account?Can you please explain, because now I can't view any services or account information.

SMS text message

Hello i’ve been PAYG for a while now , i have been having issues trying to send SMS text messages. Everytime i try it just said “not delivered” , however while using wifi / data i can still send regular iphone messages. Does anyone know a cause or so...

I was told I was going to get a phone call and I still I haven’t got one

I was told I was going to get a phone call and I still I haven’t got one it’s been over two , I can’t phone them because EE roaming even though they said they were going to change my bolt on

Resolved! Mobile number recovery

Hello, my number has been blocked due to a delay in paying for services and it is apparently being collected. Does EE have an email address to contact in addition to the contact number? Unfortunately, they have also restricted the purchase of service...

Mobile Services

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