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My phone got barred

Steviebee82
Visitor

Hello. My phone got barred coz I didn’t pay my bill. I’ve paid it and it seems like it’s stil barred 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Steviebee82 ,

Welcome to the community,

When did you pay your bill? It should be restored once EE have the money, which should be 24 hours you should be able to use  your mobile service.

Can you check that your account shows as paid?

Unfortunately, right now, as EE have an outage, which still seems to be going on, not sure you would be able to ring them to speak to them either.

It can take up to 72 hours to show on your account that it is paid.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Steviebee82 ,

Welcome to the community,

When did you pay your bill? It should be restored once EE have the money, which should be 24 hours you should be able to use  your mobile service.

Can you check that your account shows as paid?

Unfortunately, right now, as EE have an outage, which still seems to be going on, not sure you would be able to ring them to speak to them either.

It can take up to 72 hours to show on your account that it is paid.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.