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Can’t link products

joshnorden
Visitor

‎25-03-2025 09:49 AM

I recently moved over to EE from a different provider but was unable to link my phone to my account because of an incorrect birthdate on my profile details. I have called up twice about this and told both times it would take 10 working days to sort out. It has been a month and nothing has changed, i’ve basically paid for a month of my e-sim without being able to use it. Any suggestions in getting this sorted since calling 150 evidently solves nothing for me. Thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-03-2025 09:57 AM

You should still be able to use your SIM even when you haven't registered it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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