still can't access the app with my new e mail

[JonathanPS1]

I am worried because Im unable and have been for some months to access the EE app to transfer data. You can do this for your daughter on the app. I have 3 products so data on all products but my e mail address was hijacked. I have recently been in the store to change my e mail but still can't access the app with my new e mail. I have concerns regarding usage on One device as the others I've not been able to transfer the apps I use to them. The e mail problem has caused difficulties with contacts from firms and usual used apps. I wanted to start a separate conversation but the transfer of data is important and the ability to monitor usage on other devices even amongst family members and mutually beneficial. I personally cannot afford a massive bill due to circumstances I am unable to monitor this actually makes you feel helpless. Recently I had a positive experience at an EE store outside my area where they managed over an hour period to reclaim addresses and set up devices. 

[Mod edit: add title]

[Christopher_G · Accepted solution]

Hi @JonathanPS1 

Welcome to the community.

I understand your worry with this. The best advice I can give, is to speak with our customer support team. They'll be able to look into both of those issues and help try and find a solution for you.

Please keep us updated with what happens.

Chris