data gone!

[katye]

I had a similar experience - 80% warning followed within an hours or twoby 100% cutoff, and I was not actually using my phone in between.  When I look at data usage it is not clear to what period it applies (since a new charging period sort-of started when I bought extra data) - is there a way to ask what have I been doing on a specific day?  

[Alex_H · Accepted solution]

Hi @katye,

Welcome to the EE Community

It depends on the model of the phone you have, but you should be able to amend the dates the data tracker on your phone tracks from. You should set it to the date your bill is produced each month as that is also when your data renews and will give you the best idea of what has been using data during this period.

If you are unable to find any additional information this way to help pinpoint what has happened, then if you call and speak to one of our guides they should be able to see some additional information as to where the data was used.

Alex