Morning one and all I would have preferred to keep this private so I tried the route of Facebook messenger but EE in their wisdom would not respond to my query so here goes - Good morning y short and costly visit to EE Mobile - I decided to switch my main mobile from ID to EE which should have been an easy little task. A SIM was posted to me only for me to find I do not have a SIM tray on my phone so I phoned and spoke to a very helpful lady who talked me through and said she would send me a esim and instructions I could not make head nor tail of them and a friend offered to take it to the local EE shop - owing to health issues travelling/walking far is not an option - the man also very helpful - said he could not do it he needed the original SIM so that would involve another journey for my friend and more cost for me so in my wisdom I decided to cancel the contract spoke to Gary lovely chap on Saturday he said that was fine and I was still in cancellation time I said don't cancel the PAYG account which I had just set up but lo and behold that was cancelled too and my first payment on the main phone had gone through my bank - so need a refund on that please! Now onto the PAYG I have health issues and been told that I need to carry my phone with me I don't because the phone is big and cumbersome so decided to buy a little NOKIA 105 lovely little phone just a simple no fuss phone ordered a EE Sim inserted it nothing so put a top up of £5 on it to kick start it nothing so fiddled and fiddled nothing so sent that phone back and bought another same make and repeated the process this time with a different SIM and putting a fiver on it so that is £10 spent and this last transaction I did more or less at the same time that my account was closed - I have absolutely no access to it.......... I also ordered a Giff Gaff SIM and a new different make phone - tried the EE Sim nothing tried the Giff Gaff Sim hey presto it was live immediately and all good - so sorted however I am £22.00 down and £10 that I paid my friend to cover petrol and parking thanks to EE and I would like a refund I know it is nothing to a lot of people but feel this refund should be forthcoming post haste. I would like to say the humans that I have spoken to at EE have been extremely pleasant and helpful but please less of the AI and robotics end for now
I'm so sorry to hear about the trouble you faced when setting up your new SIM with us, and it's understandable that you'd like to discuss this further. The best thing to do is to call our team directly. They'll be able to review everything that's happened and work out the best next steps for you.
I'm so sorry to hear about the trouble you faced when setting up your new SIM with us, and it's understandable that you'd like to discuss this further. The best thing to do is to call our team directly. They'll be able to review everything that's happened and work out the best next steps for you.
Morning I have now bought and fitted a Giff Gaff SIM and my emergency phone is now working - I have reverted to ID Mobile for my main phone and my landline is with BT alongwith my television and broadband. With that in mind I am now sorted and have no intention of using EE ever or should I say trying to use EE!! So I do not see any reason to spend half an hour or so on the phone to EE trying to resolve the situation as far as I am concerned I cancelled within the time limit therefore £12.00 is owed to me I the spent 2 x £5 on top up thinking that was the reason the SIM wld not kick in and also if you are feeling particularily generous I also paid a friend £10 to take the phones to the EE shop to set up! I have health issues and therefore am unable to walk very far so a personal visit to the shop is out of the question for me! The only saving grace in this fiasco is that the humans that I have spoken to from EE have all been lovely and I wish them well. I will not be recommending EE to anybody I know or anybody who asks my opinion on EE. Rgds
