SMS 150 Commands?

Simon269 · ‎23-04-2025

In various places (EE website, text of other messages) it says SMS "HELP" to 150 for a list of commands.

However this doesn't work from my phone. Other commands ("UP" "BILL") get a response. So I assume EE broken or changed this?

Debbie_G · ‎24-04-2025

Hi @Simon269.

Welcome to the community.

I'd recommend giving our team a call on 150, and the team can get this looked into to see why the Help text message to 150 isn't working for you.

Debbie

View solution in original post

Chris_B · ‎23-04-2025

@Simon269 Works for me

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎23-04-2025

@Chris_B 's HELP is from a contract. Here it is for PAYG:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Simon269 · ‎24-04-2025

Thanks, working from my partner's phone too, just me that EE doesn't want to "help".

Debbie_G · ‎24-04-2025

Hi @Simon269.

Welcome to the community.

I'd recommend giving our team a call on 150, and the team can get this looked into to see why the Help text message to 150 isn't working for you.

Debbie