Unable to call or send message at 150. need chat or email support

[simmember43]

Hello, I need support with my SIM. It is not active, so I am unable to make calls or send SMS to 150. Please assist me through chat or email, as I cannot contact customer support by phone. Thank you.

[Leanne_T]

Morning @simmember43 

Thanks for coming to the community. 

Sorry we have no account access on the community to email or text you.

Is the SIM card on pay as you go or pay monthly? How long have you had no service? 

Are you in the UK or roaming? 

Ways to contact our mobile guides, can be found on the contact us page. 

Thanks 🙂

Leanne.