Number transfer

[Lizzie205]

Hiya,

I'm switching from o2 to ee esim only, I've had the confirmation that my number transfer is complete (at 12:20pm) but the number showing in my settings and when I text / call is still my temporary ee number.

I've turned my phone on and off a few times to test this but still nothing

Do I still need to wait until midnight for the full transfer to happen before I ring CS?

Thanks!

[Chris_B]

@Lizzie205  On what phone is this ? 

[Lizzie205]

iphone 17 pro

[Lizzie205]

its an iphone 17 pro

[Ali_A]

Hi @Lizzie205 

Welcome to EE and the community! 

Transfers can take until midnight to complete. 
You can find more information at Transfer your number to EE

If you find your calls show the correct number but messages show the temporary number, it's worth checking and updating the settings on your phone. You can do this by opening Settings > scroll down to Phone > look at My Number. (Note: If you recently updated your iOS, it might be located under Settings > Apps > Phone). 

Ali