SIM card

joelhenshaw05
Visitor

How do I get a new sim with my existing phone number?

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @joelhenshaw05 

As long as you still have access to your current SIM, you can order a replacement SIM card through the EE App. Just click on Manage > Settings > Replace my SIM 

Alternatively, If you prefer or you no longer have access to the old SIM, you can call customer service where a member of the team can order a replacement SIM card for you. Contact Us | Help & Support - EE 

Or you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

Ali

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1 REPLY 1
Ali_A
EE Community Support Team

Hi @joelhenshaw05 

As long as you still have access to your current SIM, you can order a replacement SIM card through the EE App. Just click on Manage > Settings > Replace my SIM 

Alternatively, If you prefer or you no longer have access to the old SIM, you can call customer service where a member of the team can order a replacement SIM card for you. Contact Us | Help & Support - EE 

Or you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

Ali