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Re: Upgrading to a sim contract, will I have to change the SIM card

Altizholi
Visitor

Hi I lost my SIM card I need to order another sim ***********

[MOD EDIT - Removed personal details from the forum]

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Morning @Altizholi 

Thanks for coming here 🙂

You would need to report the SIM card as lost by getting in touch with our mobile guides. They'll block the current SIM and send you a replacement one with the same number to the account address.

Our Lost or Stolen Mobile Phone? page has full details on reporting the lost SIM card. 

Thanks.

Leanne.

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1 REPLY 1
Leanne_T
EE Community Support Team

Morning @Altizholi 

Thanks for coming here 🙂

You would need to report the SIM card as lost by getting in touch with our mobile guides. They'll block the current SIM and send you a replacement one with the same number to the account address.

Our Lost or Stolen Mobile Phone? page has full details on reporting the lost SIM card. 

Thanks.

Leanne.