SIM cards & Porting

Resolved! Sim

Hi i lost my sim card ee/bt how can i get a replacement?

Resolved! Bad experience

I’ve decided to move to EE. First I got email saying account was set up then nothing else. I called and it seems you can’t have an ESIM on a new account even though they offer the option. Agent sorted it all out and sim came next day. I’m now left h...

Resolved! Setting up eSIM on new phone

My phone recently broke due to water damage and I got a new one. It won’t let me activate the eSIM it because I can’t access my old phone to give verification, and on the app when I reactivate my eSIM it says there’s an error and it can’t be activate...

Resolved! SIM IMEI

Hi, can someone from EE please help with a network / provisioning issue on my new phone?SIM: existing physical EE SIM (works perfectly in old phone)Problem:– After buying my new phone (Samsung Galaxy A53 5G) the back of the case looked like it was ta...

Huawei watch 4 pro

I have just joined EE after cancelling Three contract due to getting a Huawei Watch 4 pro and EE being listed as one of the UK network suppliers that offer a compatible esim.I explained this to the sales agent when signing up over the phone and was a...

Resolved! How Can I Get a QR Code Without My Old Phone?

Having the exact same issue- I need a QR code!! Hopefully someone knows. I cannot access my old phone either as it totally died on me. [Mod edit: Title added.]

Delays in transfers from o2

I help out in the giffgaff community and there's a large ammount experiencing a delay in transfers from o2 Does anyone know if it's a similar situation with transfers from o2 to EE

Resolved! If i buy a sim on the EE app, can i use it as an eSim?

Hello, my phone's sim card tray is broken therefore I cant use any physical sim. I was wondering if I purchase a sim on the EE app, will I be able to use it as an eSim? I have attached a photo with the plan I want to buy.

Resolved! Porting Issue

Hi, I recently transfered from O2, new sim inserted and followed the required steps and the porting process via text. Was told in the reply porting would be complete by now, I can call outbound but can't receive calls or texts. I've obviously lost my...

Resolved! I accidentally made an eSIM whilst trying to transfer my number

I got an iphone 17 and a physical SIM with EE and I was previously on an iphone 13 with a physical SIM with sky. I put the new SIM in my phone and transferred all the data from my old phone and also transferred my number but I’ve ended up creating a ...