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EE re-using peoples old numbers

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P114
Visitor

‎28-03-2025 10:41 PM

Hi,  I recently added a data sim to my account so i can have home WiFi via 4G WiFi mini and I've been receiving text messages from it for someone else from a debt collection agency and from lottogo confirming there draws and winning withdrawals.

what can i do to stop it?

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1 SOLUTION

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Peter_W
EE Community Support Team

‎29-03-2025 08:10 AM

Hey there @P114 😊

Welcome to the EE Community!

With UK mobile numbers there are only a finite amount available, so all networks will recycle numbers when new customers join the network.

There is a period of quarantine of at least six months between a number being disconnected and reassigned, though.

Like @XRaySpeX mentioned, if you get in contact with our customer care team and report the nuisance texts you've been receiving, we can look into your options for changing this.

Peter

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XRaySpeX
EE Community Star
EE Community Star

‎28-03-2025 10:56 PM

You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team

‎29-03-2025 08:10 AM

Hey there @P114 😊

Welcome to the EE Community!

With UK mobile numbers there are only a finite amount available, so all networks will recycle numbers when new customers join the network.

There is a period of quarantine of at least six months between a number being disconnected and reassigned, though.

Like @XRaySpeX mentioned, if you get in contact with our customer care team and report the nuisance texts you've been receiving, we can look into your options for changing this.

Peter