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HELP Have ported BUT Temporary number still showing to people they call/Text

deekayw
Visitor

‎18-09-2023 10:33 AM

HELP,

Two friends of mine have migrated from PlusNet to EE

They both asked for number to be ported and their numbers HAVE ported successfully BUT when calling or texting people they are being given the TEMPORARY number rom when she received the new SIM card

Can't seem to solve it with the number of 'solutions' from 150 - Any help gratefully receivd for me to pass on to them.

 

Kevin

 

 

 

 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎18-09-2023 12:25 PM

Hi @deekayw. 

Welcome to the community. 

When did your friends pass their PAC code on to EE?

Have they both had a message stating the port is complete?

What phone are they using?

Katie