New phone no service

[C_melville]

I upgraded my phone this morning and when I’ve now put my old sim in my new phone I don’t have any service or 4G. 

[Leanne_T]

Morning @C_melville 

Thanks for coming to the community. 

How did you order the upgrade, was this online or over the phone? 

Did you request a new SIM or eSIM when you placed the order? 

Leanne.