EE 4G WiFi Mini Hub prevents access to the National Lottery website

[Dickie-D]

My ISP, Plusnet, sent me a temporary EE Mini Hub to use while it takes over 2 months to set up the broadband connection at my house.

Product name 4G WiFi, Model number EE72E

This Mini Hub is apparently preventing me from accessing the National Lottery website. How do I get the Content Lock turned off? This device is not obviously not associated with my EE mobile phone account because it was arranged for me by Plusnet.

[XRaySpeX · Accepted solution]

@Dickie-D :  Gambling implies Adult! EE's Content Lock is being applied to adult sites. Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to visit Content unlock or call CS with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Dickie-D]

Thanks for trying to help. Unfortunately that doesn't work because the hub has been temporarily loaned to me, so it is not linked to my EE account in any way and I don't know what mobile number it is using.

Having logged in to its admin interface, it tells me the mobile connection is BT rather than EE so I'll contact them about it.

[XRaySpeX]

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.