SIM cards & Porting

I am not receiving messages on iphone

I recently joined EE and had my number transferred. So far, it seems that the transfer is done. However, I am not receiving messages on my number, although the data, iMessage, and FaceTime are working fine. I have tried resetting my network settings,...

Unlocked my uk sim

How can I get my eSim

I have a physical EE sim card, and I want to convert this physical sim to eSIM for using on my iPhone 14 pro, but I can't find the entrance to download the QR code of esim. What should I do?

Resolved! Photo ID

Can a UK issued BRP (biometric residence permit) be used as a photo ID for picking up my SIM card?

Resolved! Switching from O2 to EE

I recently signed up to EE on Saturday 28th September switching from o2. Gave the salesman the PAC code to switch number. It’s now Wednesday 2nd October & it’s still not been switched over. also I have NO phone or data service at all so I can’t cont...

Resolved! PAC Code not recognised

Hi,I'm trying to switch from EE to a new provider but the PAC code is not recognised on the new providers' site. I spoke with their CS, who said it is not a valid code. I went through the process again and was issued the same PAC code (today). I've b...

SIM blocked after transfer of iphone to new handset failed several times

I can't make any calls, the phone shows no 5g or mobile strength icon.This is all only after trying to transfer an iphone several times. How do I get the SIM working again?

help needed to activate simcard

I have been sent a new sim card but it will not work.

Resolved! EE bill

Hi, I recently made an international call using my UK number to my bank as my card got cancelled, and I wanted to change my billing details to my other card. [mod edit: please do not post personal information such as phone numbers on the public boar...

Account Management on App

I am a new EE customer having migrated over from BT. What a nightmare honestly. ESims don’t work and needed to send out physical Sims which is very poor as I have currently no mobile usage. But my question is on the app how do I check my data usage e...

SIM cards & Porting

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