Unable to make and receive calls

[VJ31]

Help, why can't I receive or make any phone calls? I have just swapped providers from O2 to EE this morning, I can use whatsapp, internet, etc but not make any calls. I asked my husband to call me but he said that his calls were cut off immediately. I also turned off then turned on my phone many times just to see if it works but it did not help. 

[bristolian]

When was your PAC submitted to EE? Your port-in date should normally be the working day following that, providing it was before approx 4pm on a working weekday.

Add a day to that, if a weekend or after approx 4pm.

[VJ31]

Hi thanks for replying. I gave the PAC to the EE staff this morning when I applied to swap providers. 

[bristolian]

If your PAC was submitted this morning, your port-in date will likely be tomorrow, 28/08

Your EE phone should be fully functional on a temporary number today though - is that not the case? Are you on PAYG or pay-monthly, for starters?

[VJ31]

I only availed their mobile sim and their broadband, im still using my old phone. Im only having problems with making and receiving phone calls. 

[bristolian]

What does "only availed their mobile SIM" mean? What is the problem you're having with making calls - what happens when you try?

Are you on PAYG or pay-monthly? Does your phone show coverage indicators?