SIM card problem

Dundee21 · ‎26-08-2024

I think my SIM card has been disabled as I cant make or receive calls or text. Am waiting for a replacent card but have no way of contacting or receiving texts/phonecalls and there has been dodgy activity from an unknown phone which seemingly has access to my email account. Am worried as Idont have a clue about what EE is doing about this with no contact from them????

Northerner · ‎26-08-2024

Hi @Dundee21

You can only have one card active on your account. If you have ordered a other card then your original SIM is deactivated.

I would suggest setting up two stage authentication on your email using an authentication app (Google) rather than mobile number.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Dundee21 · ‎26-08-2024

Cheers mate! Though the two stage authentication was where all the problems started or came to light with the second stage phone number verification?

XRaySpeX · ‎26-08-2024

@Dundee21 : Are you on contract or PAYG?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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