SIM cards & Porting

is my ee number still valid

I had an 18 month contract with a firm that provided me with a phone for work and also personnal use, due to this i did not use my own phone and now cannot recieve SMS messages to activate some websites as they send anSMS message to the phone (ebay, ...

New 120GB Connected Data SIM showing 0GB available, why?

Recently purchased a new pre-paid data only SIM to provide data for my car sat nav etc. I have created an EE account, downloaded the App and added the SIM to my account. It shows as connected with 120GB of data available (none used). But the landi...

Resolved! New SIM / Port from O2

Hi, I bought an EE SIM only deal and started the process of porting my number from O2 on Saturday. My O2 service was disconnected on Tuesday and I switched my SIM. I seem to be registering on the EE network ('EE' showing top right on my handset) and ...

Resolved! Replacement eSIm

Hi.I mistakenly deleted my eSim, thinking I could go back to the old SIM card, which I now realise is not possible.How can I get a QR so that I can set up the eSIM again?Fenner

Resolved! Sim

Hi, If I got a new sim and I don't want my existing number on there. I have another number that I want to put on for that sim. How do I do that?

Retaining my mobile number

Hi can you please help me. I changed my sim from EE to Talk mobile . I provided STAC number to new provider but could not get PAC from EE . Now i could not retain my previous number with EE , it might lead to huge problem for me. Can any one tell me ...

Moving from 02 to EE and Porting Number

I recently moved back from O2 to EE and ported my existing number. I have been advised that when I am sending messages this is still using the temporary number and not my ported number. This only seem to be when texting messages as phone calls is oka...

Resolved! Brand new phone number EE PAYG sim linked to previous owner debt

I received a payg sim 2 weeks ago and already getting calls about debt collection, for people i have never heard of.Why has EE sent me a PAYG sim with a phone number linked to a previous person with debt??

Resolved! No eSIM QR code, no contact from EE

I have signed up for a second eSIM 5 days ago via the EE App to set up a work phone. Only after signing up I was told I had to call the guides in order to process the order (the guide was excellent, by the way).After this I was told to wait up to 48h...

Some texts I'm sending originate from the original SIM phone number.

I'm a new EE customer joining 6 weeks ago. I bought a new Samsung A25 phone, got a new EE Sim which I inserted and set my phone up but did not make any calls or send texts until my own number had been transferred from my old network supplier. Everyth...