SIM cards & Porting

Text messages showing wrong number

I moved from o2 to EE and my original phone number from o2 is supposed to be up and working. Phone calls are showing my number but text messages are showing the EE number so no one knows who my texts are from. I've changed the number on the sim in si...

Transferred number over from Three to EE Esim, imessage was working now isn't

My number transferred over today and was working fine until an hour ago. Now when i go to imessage there is just a spinning circle next to my number and i have tried resetting and turning it off and resetting network settings and it has still not wor...

SIM change

Kindly let me know how to change it

Can't make or receive calls

I'm not happy at the moment, joined EE as not happy with sky mobile - got a PAC number and gave that to transfer my number. Tried using my mobile and can't make or receive calls which seriously affects me and work. Can't call, email or chat !! How do...

Resolved! RCS chat

Hi I ported my 3 number to ee and it completed successfully but….….when I send an ordinary message ( not WhatsApp or Messenger) to my wife the wrong number appears on her phone, ie the number ee sent with their new sim. In RCS chat settings it shows ...

Resolved! Lost of sim card

Hi！I’ve lost my SIM card and I’ve made a phone call to ee to get a new one 2 days ago, staff said I will get my new SIM card today but I don’t , and I don’t have the reference number to track my order, what should I do rn?

Resolved! Anyone know how to cancel a 30 day unlimited sim card?

Resolved! PAC code and leaving ED

I have tried to contact EE but the wait times are always excessive and after being on hold several times for at least 15 minutes I have given up.I have read how to request a PAC code but do I have to speak to someone to tell them I want to leave the ...

New Sim swapped for old to port for Three to EE - No signal or symbol now on SIM

I have today placed the new SIM delivered this morning, to complete my switch from Three to EE> The PAC code had been given at the time on new SIM being sent.I placed the new SIM in and turned phone on. But no signal at all, no EE symbol and no abili...

Resolved! Converting sim to eSIM for new customer

I’m a new ee customer so haven’t activated my sim as I have an iPhone 15 which doesn't support physical SIM cards, so wanting an eSIM. When I try and order a replacement on app it says I’ll need to confirm a pin they’ll send to my new number to set i...