SIM cards & Porting

I cant receive sms

Hi i have just install new EE sim. I have one other network as well. I am not receiving sms on this number.Please help me in this.

Some texts I'm sending originate from the original SIM phone number.

I'm a new EE customer joining 6 weeks ago. I bought a new Samsung A25 phone, got a new EE Sim which I inserted and set my phone up but did not make any calls or send texts until my own number had been transferred from my old network supplier. Everyth...

Resolved! I Need Help Reactivating And Reclaiming My Old BT Number

Hi, I used to have a BT Mobile number, +44***, and I'm trying to find out if it can be reactivated. I no longer have access to the old SIM, and it no longer works. I'd like to know if the number is still linked in my name or account, and whether I ca...

Re: Replace lost sim

Hi I lost my sim

Resolved! sim porting

i ported my number from O2 to EE online on the 22-08-2025 and it says the sim will be delivered in 2 working days,but with the bank holidays coming up on the 25th of august. is it possible that i collect the sim in store instead of waiting for the de...

Pay As You Go

Hiya! I’ve made a mistake with my monthly Pay As You Go payment. I was meant to pay for my existing SIM, however, I’ve instead bought a new Pay As You Go. This was today. I’ve received an email saying I’ll receive my new SIM soon, however, I don’t wa...

I cant make calls or reiceive calls

I joined EE a couple of weeks ago you have taken my money but I cannot call out or receive calls. please reply why

New E Sim

Hi.I have a new phone arriving tomorrow and have ordered a new pay monthly Sim card and via the EE web site. I couldn't find anywhere during the order process to order to specify an E sim. Is it possible to change to an E sim before the actual sim ca...

Resolved! Number hasn't transferred to EE

Number transfers take 24 hours??On 19th of August at EE store Newcastle in the morning provided all details including PAC code from 02 to transfer my number to EE. Still waiting for number transfer. Tried to phone EE customer service but there no o...

Resolved! Lost SIM card while abroad

Hello,I lost my SIM card and I currently out of the UK. I ordered a new one and had a family member try to active it but the replacement doesn't seem the be picking up signal.I trying to re-order a new one (ideally an e-sim this time) but I'm not abl...

SIM cards & Porting

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