Forum Posts

Resolved! esim won’t activate

Please help !!New phone upgrade transfer with esim went fine and mobile data was working BUT icloud transfer didn’t work so I had to reset the whole phone - obviously then lost the esim trying to then redownload/won’t activate went into the EE app an...

mp1013 by Visitor
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Resolved! New sim but different number

Hi everybody. I just changes to EE and ordered a sim card, made sure to go through the process of keeping my old number. But the new sim card arrived with a different number, and now I have no idea how to fix it. Is it a quick fix? Thank you,

Orange Sim Card

Hello, I have an old orange SIM card and I haven’t used in a while since I have lost all related information to the SIM card such as puk code and I don’t even remember the number I need the universal puk code for that number or orange to be able to u...

Resolved! E sim Activation

Hi, hoping someone can help. I've received  my new phone today and I'm a new customer. I chose to get an E-Sim, which I'm starting to learn might be a mistake. I haven't received any sort of sim activation  with the package the phone came in. Is ther...

Resolved! Old SIM card

I’ve just got a new IPhone 16 and used the eSIM transfer feature.  I’m now unsure of what to do with my old SIM card. Should I keep it safe somewhere or just throw it out?