Reactivating a SIM

aff5n
Investigator
Investigator

Yeah so basically, on my iphone 11 i have a physical SIM, but then i got the 16PM and got it to transfer it electronically, but i had to factory reset the phone. I deleted the eSIM just before. Now i’m back on my 11, how do i reactivate it ? so the iphone 16pm is gone and the 11 is still with me with the physical SIM inside, tried doing the eSIM transfer on the app but it says it sends a code to the number, but the number is not valid on any phone currently.. 

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

See the advice here on obtaining a replacement SIM in the case of deletion: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap 

View solution in original post

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@aff5n  you have to request a replacement sim.  The one you have is bin fodder after you requested it to be changed to the eSIM .  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Matt_124
EE Community Star
EE Community Star

See the advice here on obtaining a replacement SIM in the case of deletion: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap 

would the replacement SIM have the same number as my current one ?

Matt_124
EE Community Star
EE Community Star

A replacement SIM maintains your same number yes.

Follow the link in my reply above for instructions on how to obtain one.