cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sorted problem with temp SIM number used alongside ported number

LadySomerset
Explorer

Lots of posts with solutions to temp SIM number still being used after porting required number but mostly with this temp number still listed in My number.  My problem was the temp number linked to messages sent, despite ported number being correct everywhere within iPhone.  Solution I found was not only turning off FaceTime and iMessage before restarting but ALSO turning off RCS messaging within the message app in settings.  Saved my sanity!!

1 SOLUTION

Accepted Solutions
LadySomerset
Explorer

Added notes - (1) after restarting iPhone, RCS stuck on activation.  Restarted again and RCS activated within few minutes.  Enabled RCS messaging again and problem resolved; (2)  Problem with temp number was solely on RCS sent messages and not with SMS messages nor iMessages; (3)  Solution likely to be EE to advise turning off FaceTime, iMessage AND RCS before porting completed by restarting iPhone.

View solution in original post

2 REPLIES 2
Peter_W
EE Community Support Team

Hey there @LadySomerset.

Thanks for stopping by to share the details of how you managed to get this sorted out 😊
Peter

LadySomerset
Explorer

Added notes - (1) after restarting iPhone, RCS stuck on activation.  Restarted again and RCS activated within few minutes.  Enabled RCS messaging again and problem resolved; (2)  Problem with temp number was solely on RCS sent messages and not with SMS messages nor iMessages; (3)  Solution likely to be EE to advise turning off FaceTime, iMessage AND RCS before porting completed by restarting iPhone.