Hi its a long story but here goes.
I joined ee and ported my number across, i was given an e sim temp number. When the port was complete the temp number stopped working. My ported number didnt work either. I couldnt do anything. I waited until 6pm which i was told then was advised to wait until midnight. The next day came and still nothing would work.
I waited all day and contacted ee again, they confirmed the port was fine and didnt know why i couldnt connect to network. I have signal bar but emergency calls only. So she went thru some steps with me, basically downloading a new e sim and waiting 24 hours ( this was today) she also said if i didnt want to wait go to a physical shop and they can program a sim with your number.
I though great il go to the shop. I get a phsyical sim and the young lad was great. It wouldnt work so he said dont worry il get another in case its faulty, he done this it didnt work. So he tried it in his phone and it didnt work. So he said its defintly not your phone as his phone is doing the same with my sim, it just comes up with "sim not provisioned" . His sim worked in my phone. Just a side note " all other sims do work in my phone its just anything related to my number wont.
He believes that there is an account issue however there was no faults showing. He spent nearly an hour trying different things with no success on his own phone and mine.
So he wrote some notes on the account and said phone ee back and tell them to read the notes and it most certainly is an account issue.
I do this and yet again am told to wait 24 hours because a new diagnostics starts because a new sim has been put in the phone.
Now im at day 3 without a phone unless i use a different number and quite frankly am getting annoyed at being told to wait 24 hours daily. So currently i have to wait until 5pm tomorrow for tech just to raise it, then god knows how long after that for a fix due to easter. When ive been told even by tech its almost certainly an account issue.
im lost now and completly frustrated.
Thank you for taking the time to read my rant.
