Updated to eSIM card Now now no service

[Christopher_G]

Hi @garymalvern 

Welcome to the community.

Did you receive a QR code to scan or did you change to eSIM in the EE App? Have you tried restarting your phone?

Have you been through the steps on our Set up and use an eSIM help page?

Chris

[garymalvern]

I went through with a customer support person because I had tried to scan
qr code but no success

[Peter_W]

Thanks for confirming that for us, @garymalvern.

Did our team manage to help you get this sorted, or are you still without service at the moment?

Also what model of phone are you using right now, and do you still have your physical SIM?

Peter

[garymalvern]

Still with out service, on way to store. I' m disabled and physically
getting to the store will cause me major problem.

[Peter_W]

I'm really sorry if this has left you in a difficult position, @garymalvern.

Provided you have a valid passport or UK driving licence, our store should be able to help make sure your SIM is activated correctly. 

Usually scanning the QR code should download the eSIM to your device, but you do still need to be able to receive texts to the previous SIM in order to activate service on the new eSIM. 

Please keep us posted on how you get on.

Peter