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sim stopped working. 3 hours, still not been able to contact anyone. Very poor

BasilS2025
Explorer

‎02-09-2026 02:40 PM

 
0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎02-09-2026 02:48 PM

@BasilS2025, where did you get the SIM card from and how long have you had it?

Have you tried rebooting your device?

Has the SIM card worked before? You may need to take the SIM card out, give it a wipe and try again.

If it is a new SIM card, have you actually activated it?

I take it you are in the UK and have used it? If abroad and not activated it, you will not be able to use it until you return to the UK.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
Northerner
EE Community Star
EE Community Star

‎02-09-2026 05:48 PM

Hi @BasilS2025 

What device and was it purchased from EE.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.