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Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

smoothhi
Visitor

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.

Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the website simply remains on the same selection page and fails to redirect me to the final checkout screen.

Could you please help me resolve this technical issue so that I can complete my purchase?

Thank you for your time and assistance.

1 REPLY 1
Katie_B
EE Community Support Team

Good morning @smoothhi

Thanks for coming here. 

What plan are you choosing?

I have tried to replicate this and can select the eSIM and proceed to checkout OK.

Are you in the UK now?

Speak soon, 

Katie 🙂