Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

[smoothhi]

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.

Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the website simply remains on the same selection page and fails to redirect me to the final checkout screen.

Could you please help me resolve this technical issue so that I can complete my purchase?

Thank you for your time and assistance.

[emilen72]

@rach

I tried using the Brave browser on my PC and it works with that; I'm able
to reach the payment stage.
But why doesn't work with Edge and Chrome or Safari? I'm now in Italy

[Rach_H]

Could I confirm the make and models of your phones @Nanna71 and @emilen72, so we can check these are compatible for eSIMs.

For Android

• Dial *#06# and press call.
• If you see an EID number, your phone is eSIM compatible.

Rach

[Robbb85]

Hi everyone,
I'm having the same problem: I'm trying to make a purchase from Italy, but it's not working whether I use Chrome, Firefox, or Brave.

When I click to proceed, it just refreshes the same page.

Does anyone have a solution?

Thank you, best

[Chris_S]

Hi @Robbb85 

Thanks for highlighting the issue that you're experiencing.

Are you currently connected to WIFI? if you are, I'd recommend disconnecting from WIFI then giving it another try.

Chris S

[Robbb85]

Hi Chris,
Thanks for your reply.

I’m connected via Ethernet on my desktop computer, but I’ve tried different connections—both Ethernet and Wi-Fi on my laptop, as well as mobile data on my smartphone—and different browsers—Chrome, Firefox, Edge, Brave—and the problem is always the same.

So I think it’s a website error and not my fault.

Unfortunately, if I can’t find a way to purchase the eSIM by tomorrow, I’ll have to buy it from another operator.

[Chris_S]

Thanks for letting me know @Robbb85 

If you're able to make a call, I'd recommened speaking to one of our guides who can get the product added to your account.

Chris S