Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

[smoothhi]

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.

Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the website simply remains on the same selection page and fails to redirect me to the final checkout screen.

Could you please help me resolve this technical issue so that I can complete my purchase?

Thank you for your time and assistance.

[Katie_J]

Good morning @smoothhi. 

Thanks for coming here. 

What plan are you choosing?

I have tried to replicate this and can select the eSIM and proceed to checkout OK.

Are you in the UK now?

Speak soon, 

Katie 🙂

[smoothhi]

Yes, im in London now, and planning to select 30 day pass. How can I checkout without any problem. 

[Katie_J · Accepted solution]

Thanks for confirming @smoothhi. 

Have you been able to try another device?

If you still are unable to purchase the eSIM please visit your local EE Store. 

Katie

[Nanna71]

Is it possible that I can’t buy my esim visitors from the store because I’m not yet in UK?

tks

[Lesley_W]

Hi @Nanna71 

Welcome to our community.

Is it our website you are trying to order from? 

Can you tell me what's happening when you try?

Lesley

[Nanna71]

Hello @Lesley_W?,

I try from your website after log in, but one I have selected the 15£ eSIM, i press continue and it only refresh the page. I am unable to go on with the purchase. I already tried from another device and from another browser. Probably it depends from the fact that I am not yet in the UK?

Nadia

[Christopher_G]

Hi @Nanna71 

You should be able to purchase the pass before you arrive. It seems to be working for us, when we test it. Do you get as far as seeing the 'about you' form?

Chris

[emilen72]

Hi I have same problem here, I'm in Italy and want to buy esim before i arrive to London. But I try from your website after log in, but one I have selected the 20£ eSIM, i press continue and it only refresh the page. Tested 14-07-2026 form my iPhone.

[Rach_H]

I'm sorry to hear this is happening @emilen72. Do you still have trouble if you try and select a physical SIM?

Rach